UP tops in complaints and resolution: Centralized online system’s accounting submitted, Maharashtra second

Between 2018 and 2020, a maximum of six lakh complaints were registered against the UP government through the online centralized complaints system. Maharashtra continues to be in second place. More than two lakh complaints have been received against the Maharashtra government. UP is also at the forefront of grievance redressal.

The central government on Wednesday told the Lok Sabha that a total of 6,19,358 complaints had been received from Uttar Pradesh in the last three years, of which 5,35,153 had been resolved.

A total of 2,17,509 complaints were registered against the Central Government Public Grievance Redress and Monitoring System (CPGRAMS) during this period. Of these, 78,378 complaints were resolved. This information was provided in a written reply to a question in the Lok Sabha.

Find out how many complaints have been received on which state and to what extent they have been resolved
The state has adopted a grievance redressal
Rajasthan 1,75,685 1,60,567
Haryana 1,54,342 1,29,523
Madhya Pradesh 1,53,993 30,681
Gujarat 1,28,025 1,17,054
Bihar 1,27,556 47,374
Delhi 1,17,038 1,01,823
Karnataka 90, 427 59,333
West Bengal 73,035 9,806
Punjab 46,307 19,215
Chhattisgarh 33,830 30,867

Complaints can be made from anywhere
Union Minister of State for Personnel Jitendra Singh told the Lok Sabha that the Union Government has made available a nationwide grievance redressal platform – CPGRAMS at https://pgportal.gov.in. Any citizen can register his / her grievances against Union Ministries / Departments / State Governments / Union Territories (UTs) from anywhere.

All States and Union Territories are connected to this platform
Singh said the central government and the state governments / each of the ministries / departments in the Union Territories are affiliated with the system. Complaints filed on this are resolved by the concerned Ministries / Departments / States / Union Territories. The CPGRAMS mobile app is also available to citizens. The UMANG platform has also been added.

The Union Minister said the government had signed a MoU with the Common Service Centers (CSC) of the Union Ministry of Information Technology and Electronics to further facilitate the grievance process. Complaints can also be made through them.

Steps have been taken to make the platform practical
The Central Government has taken several steps to make the CPGRAMS platform more practical and user-friendly. These include the integration of state grievance portals with CPGRAMS, resolving complaints within 45 days instead of 60, and the introduction of an appellate mechanism in CPGRAMS.

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